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Volunteers are the life blood of mentoring organizations and life savers to young people everywhere. NYAVA helps us pass along volunteer recruitment and management best practices to hundreds of youth mentoring programs throughout New York City. 
Director of Service
The Professional Development Committee coordinates professional development workshops throughout the year. Our topics are based on trends in the industry, and more importantly, input taken from participant evaluations: we do listen to you! Members may use up to two membership vouchers per year to bring a non-member colleague free of charge to qualifying workshops.


June 06, 2017
Principles and Practices of Volunteer Management
Time: 9-4pm
Location: American Red Cross
TWO DAY WORKSHOP: June 6th and 7th, 2017

To further your professional development, consider attending NYAVA's signature volunteer management course, Principles & Practices of Volunteer Program Management. The course will provide you with the all the essential elements necessary to create and/or enhance your volunteer program and will leave you with skills you can take immediately into the workplace. The course will also give participants an introduction to addressing difficult ethical considerations and leadership challenges faced by Volunteer Resource Managers.


Understand the volunteer management process and how each element affects the success of the entire program.  Participants will learn how to:

  • Draft a comprehensive job description to recruit the right person for the right job
  • Write a convincing recruitment message
  • Evaluate volunteer candidates and successfully place, reassign or terminate volunteers
  • Retain volunteers and advocate for the program with the right mix of  leadership skills
  • Maximize your effectiveness through an understanding of how to work within a variety of organizational cultures

Course Schedule

  • The course will take place over a two-day period on June 4 and 5. Each day will run from 9am – 4pm

General Course Outline

  • Day 1 will cover:  Introduction/Objectives/Overview; Needs Assessment; Job Design; Marketing; Screening/Interviewing; Orientation/Training
  • Day 2 will cover: Retention; Leadership Styles and Strategies; Organizational Culture; Supervision and Feedback; Recognition; and Program Evaluation
Registration Options:
  • NYAVA and WAVA Members - $180.00
  • Non-members - $220.00
  • Registration for 5 or more from one organization (each) - $210
  • Registration and New Membership - $230.00
  • Americorps or NYC Service Corps Members - $50.00 (Note: This discount is limited to the first 5 NYC Service Corps members to register and proof of service will be required)
SCHOLARSHIP AVAILABLE: In honor of Gail Elberg, founding NYAVA Member, NYAVA offers a full-scholarship to one NYAVA member attending the course.

Please note our cancellation policy:

  • If you cancel before May 21, we will refund 100% of your money.
  • If you cancel on or after May 21 but before May 28, we will refund 50% of your money
  • If you cancel on or after May 28, we regret that we will not be able to refund any of your money.
About the Instructors

Gerald (Jerry) Pannozzo, CVA, has been in volunteer resources administration since 1993. Jerry is currently serving as independent contractor at Beth Israel Medical Center, Department of Volunteer Services. Since 2004, Jerry has coordinated United Hospital Fund Grants (UHF) at six local hospitals where he launched and managed new and innovative volunteer programs. He has also held positions at the Mayor’s Volunteer Center of New York City (formerly MVAC), Rivington House, and AIDS Center of Queens County. He has worked with the Association for Volunteer Administration and Greater New York Association Directors of Volunteer Services, and has held several positions on the NYAVA Board and GNYADVS Board. To learn more, visit

Gloria Deucher has been a volunteer resources administrator since 1991.  From 1991 to 1996 Gloria was the Director of Volunteer Services at Einstein Hospital.  During that time, she served as the Membership Chair and as Vice President of GNYADVS.  She joined AVA in 1996 when she became the volunteer coordinator at the Central Park Zoo.  Since 1998 she has been the Director of Volunteer Resources at WNET, the parent company of New York’s public television stations Thirteen and WLIW21.  She is a founding member of NYAVA, which incorporated in 1998.  She served as the Treasurer, Membership Committee chair, 1st VP and the Chair of the Board of Directors.  Gloria is a graduate of Douglass College of Rutgers University and earned her MBA from NYU.

Past Workshops
Materials from many of our past workshops are available on our Members Only site. Not yet a member? Sign up now