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Principles & Practices is informative, well-organized, challenging and fun. With the combination of presentations, great handouts and small group exercises, it is a perfect blend of training. It made me feel good about what I do and proud to be a part of the world of volunteer managers. 

 NYAVA’s Premier Volunteer Management Learning Opportunity

Course Objectives

Come develop and strengthen your volunteer program with NYAVA’s signature volunteer management course.  The Principles & Practices of Volunteer Program Management provides 2 days of intensive instruction on all the essential elements of an effective volunteer program. You will work in an interactive group setting with our two experienced instructors and your volunteer management peers to build skills that will be immediately useful to your program. Whether you are building the foundation of a new volunteer program or enhancing your current work with volunteers, Principles & Practices contains all the tools you will need to face the challenges of volunteer management.


During the two-day course, participants will learn how to:

Design practical volunteer jobs and draft comprehensive job descriptions Recruit the right people for the right job Interview, assign, and place volunteers successfully Retain volunteers Advocate for their volunteer program within their organization Evaluate and continue to improve their program Address ethical considerations and leadership challenges within a variety of organizational cultures

Course Schedule

Dates: Wednesday, October 26 and Thursday, October 27, 2016 The course will take place over a two-day period. Each day will run from 9:30am – 5:00pm

General Course Outline

Day 1 will cover: Needs Assessment; Job Design; Marketing; Screening/Interviewing; Orientation/Training Day 2 will cover: Retention; Leadership Styles and Strategies; Organizational Culture; Supervision and Feedback; Recognition; and Program Evaluation
Registration Options:
NYAVA, WAVA, and GNYADVS (GNY) Members - $200.00 Non-members - $240.00 Registration and New Membership - $250.00 Americorps or NYC CivicCorps Members - $50.00 (Note: This price is limited to the first 5 discounted registrations and proof of service will be required.)

American Red Cross, Greater New York Region
520 W. 49th Street, New York, NY

Please note our cancellation policy:
If you cancel before October 12, we will refund 100% of your payment. If you cancel on or after October 12 but before October 19, we will refund 50% of your payment. If you cancel on or after October 19, we regret that we will not be able to refund your payment.

Registration is currently FULL for our October session. To be added to the wait list, please email

Questions? Contact Jerry Pannozzo & Gloria Deucher at
About the Instructor
Jerry Pannozzo & Gloria Deucher Gloria Deucher has been a volunteer resources administrator since 1991. From 1991 to 1996 Gloria was the Director of Volunteer Services at Einstein Hospital. During that time, she served as the Membership Chair and as Vice President of GNYADVS. She joined AVA in 1996 when she became the volunteer coordinator at the Central Park Zoo. Since 1998 she has been the Director of Volunteer Resources at WNET, the parent company of New York’s public television stations Thirteen and WLIW21. She is a founding member of NYAVA which incorporated in 1998. She served as the Treasurer, Membership Committee chair, 1st VP and the Chair of the Board of Directors.  Gloria is a graduate of Douglass College of Rutgers University and earned her MBA from NYU.

Gerald (Jerry) Pannozzo, CVA, has been in volunteer resources management since 1993. He has held volunteer administrator positions at AIDS Center of Queens County, Rivington House, and the Mayor’s Volunteer Center of New York City (formerly MVAC). Starting in 2004, Jerry coordinated United Hospital Fund grants at six hospitals where he launched and managed new and innovative volunteer programs. His current focus is supporting individuals and organizations by providing job coaching for volunteer administrators and consulting services. Jerry has served on committees for NYAVA, GNYADVS, and AL!VE and held board positions with NYAVA, GNYADVS, and AVA. Jerry has taught classes and facilitated workshops in addition to Principles and Practices.Visit
Materials from our Principles & Practices course are available on our Members Only site. Not yet a member? Sign up now