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Principles & Practices is informative, well-organized, challenging and fun. With the combination of presentations, great handouts and small group exercises, it is a perfect blend of training. It made me feel good about what I do and proud to be a part of the world of volunteer managers. 

�NYAVA�s Premier Volunteer Management Learning Opportunity

Course Objectives

Come develop and strengthen your volunteer program with NYAVA’s signature volunteer management course.  The Principles & Practices of Volunteer Program Management provides 2 days of intensive instruction on all the essential elements of an effective volunteer program. You will work in an interactive group setting with our two experienced instructors and your volunteer management peers to build skills that will be immediately useful to your program. Whether you are building the foundation of a new volunteer program or enhancing your current work with volunteers, Principles & Practices contains all the tools you will need to face the challenges of volunteer management.


During the two-day course, participants will learn how to:

Design practical volunteer jobs and draft comprehensive job descriptions Recruit the right people for the right job Interview, assign, and place volunteers successfully Retain volunteers Advocate for their volunteer program within their organization Evaluate and continue to improve their program Address ethical considerations and leadership challenges within a variety of organizational cultures

Course Schedule

Dates: Wednesday, May 22nd, and Thursday, May 23rd The course will take place over a two-day period. Each day will run from 9:30 am – 5:00 pm

General Course Outline

Day 1 will cover: Needs Assessment; Job Design; Marketing; Screening/Interviewing; Orientation/Training Day 2 will cover: Retention; Leadership Styles and Strategies; Organizational Culture; Supervision and Feedback; Recognition; and Program Evaluation
Registration Options:
NYAVA, WAVA, GNYADVS, VPA, Senior Service Provider Volunteer Coalition of NYC, Jewish Board, and UJA Federation Members - $200.00 Non-members - $240.00 Registration and New Membership - $250.00 Americorps or NYC CivicCorps Members - $50.00 (Note: This price is limited to the first 5 discounted registrations and proof of service will be required.)


American Red Cross
520 West 49th Street, New York, NY 10019

Please note our cancellation policy:
If you cancel before May 8, we will refund 100% of your payment. If you cancel on or after May 8 but before May 15 we will refund 50% of your payment. If you cancel on or after May 15,  we regret that we will not be able to refund your payment.

To register for the Spring Cycle, click here.

Questions? Contact Jerry Pannozzo & Michael Providence at
About the Instructor
Jerry Pannozzo & Michael Providence

Gerald (Jerry) Pannozzo, CVA, has been in volunteer resources management since 1993. He has held volunteer administrator positions at AIDS Center of Queens County, Rivington House, and the Mayor’s Volunteer Center of New York City (formerly MVAC). Starting in 2004, Jerry coordinated United Hospital Fund grants at six hospitals where he launched and managed new and innovative volunteer programs. During this time he started presenting at local, state, and national venues. His current focus is supporting individuals and organizations by providing presentations and consulting services. Jerry has served on committees forNYAVA, GNYADVS, and AL!VE and held board positions with NYAVA, GNYADVS, and AVA. Visit

Michael Providence, CVA is currently the Manager, Volunteer Training & Services at Visiting Nurse Service of New York, Hospice & Palliative Care. He has been with VNSNY for 2.5 years. Previously he was with National MS Society NY chapter for 3 years and with the Council on Accreditation for 3 years.  He has been a member of NYAVA for 7 years. He has served as the Treasure since 2016.

Materials from our Principles & Practices course are available on our Members Only site. Not yet a member? Sign up now