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Principles & Practices is informative, well-organized, challenging and fun. With the combination of presentations, great handouts and small group exercises, it is a perfect blend of training. It made me feel good about what I do and proud to be a part of the world of volunteer managers. 

�NYAVA�s Premier Volunteer Management Learning Opportunity

Course Objectives

Come develop and strengthen your volunteer program with NYAVA’s signature volunteer management course.  The Principles & Practices of Volunteer Program Management provides 2 days of intensive instruction on all the essential elements of an effective volunteer program. You will work in an interactive group setting with our two experienced instructors and your volunteer management peers to build skills that will be immediately useful to your program. Whether you are building the foundation of a new volunteer program or enhancing your current work with volunteers, Principles & Practices contains all the tools you will need to face the challenges of volunteer management.


During the two-day course, participants will learn how to:

Design practical volunteer jobs and draft comprehensive job descriptions Recruit the right people for the right job Interview, assign, and place volunteers successfully Retain volunteers Advocate for their volunteer program within their organization Evaluate and continue to improve their program Address ethical considerations and leadership challenges within a variety of organizational cultures

Course Schedule

Dates: Wednesday, June 6th, and Thursday, June 7th  The course will take place over a two-day period. Each day will run from 9:30 am – 5:00 pm

General Course Outline

Day 1 will cover: Needs Assessment; Job Design; Marketing; Screening/Interviewing; Orientation/Training Day 2 will cover: Retention; Leadership Styles and Strategies; Organizational Culture; Supervision and Feedback; Recognition; and Program Evaluation
Registration Options:
NYAVA, WAVA, and GNYADVS (GNY) Members - $200.00 Non-members - $240.00 Registration and New Membership - $250.00 Americorps or NYC CivicCorps Members - $50.00 (Note: This price is limited to the first 5 discounted registrations and proof of service will be required.)

Citymeals on Wheels
355 Lexington Avenue, New York, NY 10017

Please note our cancellation policy:
If you cancel before May 22, we will refund 100% of your payment. If you cancel on or after May 22 but before May 29 we will refund 50% of your payment. If you cancel on or after May 29,  we regret that we will not be able to refund your payment.

To register for the Spring Cycle, click here.

Questions? Contact Jerry Pannozzo & Gloria Deucher at
About the Instructor
Jerry Pannozzo & Gloria Deucher

Gloria Deucher has been involved in volunteer resources administration since 1991.  She has an MBA in finance from New York University and prior to 1991 she worked in private industry as a budget and financial analyst. Gloria is the Director of Volunteer Resources at WNET/New York Public Media, a position she has held since 1998. Prior to that, she served as the Director of Volunteer Services at Einstein Hospital in the Bronx and as the coordinator of the volunteer program at the Central Park Zoo.  While at Einstein, Gloria served on the Board of the Greater New York Association of Directors of Volunteer Service (in Health Care Agencies). She is a founding member of the New York Association for Volunteer Administration which incorporated in 1998. Gloria has served on the NYAVABoard in several capacities.  She is currently the co-facilitator of NYAVA’s Principles and Practices of Volunteer Program Management. .

Gerald (Jerry) Pannozzo, CVA, has been in volunteer resources management since 1993. He has held volunteer administrator positions at AIDS Center of Queens County, Rivington House, and the Mayor’s Volunteer Center of New York City (formerly MVAC). Starting in 2004, Jerry coordinated United Hospital Fund grants at six hospitals where he launched and managed new and innovative volunteer programs. During this time he started presenting at local, state, and national venues. His current focus is supporting individuals and organizations by providing presentations and consulting services. Jerry has served on committees forNYAVA, GNYADVS, and AL!VE and held board positions with NYAVA, GNYADVS, and AVA. Visit

Materials from our Principles & Practices course are available on our Members Only site. Not yet a member? Sign up now